Customer Service

The infrastructure behind your infrastructure

Building something great requires a great team, from start to finish. That's why it's nice to have someone watching your back. Every step of the way, our customer service team will provide you with trusted customer solutions.

We can ensure you have all you need to complete your project safely and successfully, including:

Accurate order placement
Assistance with delivery
Billing

We'll also confirm you get the best of out of our construction chemicals, specialty building materials, flooring solutions and every other product we sell.

Trust our customer service to be a knowledgeable and dedicated partner on every job.

Contact us today

Place an order

Email: orderentry.na@gcpat.com

General inquiries

i.e. order tracking, copies of invoices, BOLs, PODs, freight quotes

Email: customersolutions.na@gcpat.com

Phone:

North America Specialty Building Material: +1 866 333 3726
North America Specialty Concrete, Cement, & Masonryl: +1 877 423 6491
Latin America: +55 153 235 4705
Europe: +49 624 140 300
Asia: +85 225 902 848

Fax: North America +1 877 423-6492

We're ready to help.

From the field to delivery

Our customer service team is organized by territory. That means we can give you a level of personalized service other companies can't match.

The same person, every time: Calls get routed through the service center by area code. The result? You speak with the same person you spoke to last time … and the time before that. And if your customer service rep is out of the office? Your call will be handled by an equally qualified team member.
A to Z: Our customer service team manages all aspects of order management and customer support for their region and specified product lines. We can even provide Level 1 technical support for our waterproofing business.

Even more ways to assist you

Learn what else we can do for you:

Offer customer solutions around expedited deliveries and emergency orders
Provide product data sheets, safety data sheets, technical bulletins and other product information
Resolve billing inquiries, including copies of invoices and proof of deliveries
Provide pricing and shipping quotes